ΠΕΡΙΓΡΑΦΗ

Seminar on providing services to persons with disabilities and the elderly by tourism enterprises which is essential to ensure equality in accessibility, improve the quality of services offered, and enhance the competitiveness of businesses. By training their staff, businesses can meet the increasing market needs, attract a broader audience, and promote their social responsibility, while also contributing to the creation of a more sustainable tourism environment.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

Understanding Legislation and Rights: 

Participants will gain foundational knowledge about the legislation concerning accessibility and the rights of persons with disabilities and the elderly in the tourism sector.

Recognition of Needs and Challenges: 

Participants will learn to identify the diverse needs and challenges faced by persons with disabilities and elderly clients in tourism environments.

Service Adaptation: 

Participants will understand how to adapt the services provided to be accessible and friendly to persons with disabilities and the elderly.

Communication Skills: 

Participants will develop skills for effective and sensitive communication with persons with disabilities and the elderly, taking into account their specific needs.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

Hotel and Catering Professionals.