Creating and improving the Guest (Customer) Experience

- Τουρισμός/ Ξενοδοχεία/ Τρόφιμα

13 Νοε 2023 09:00 17 Νοε 2023 16:00
Αγγλικά
35.00 ώρες ( 5 μέρες )
Creating and improving the Guest (Customer) Experience

ΠΕΡΙΓΡΑΦΗ

Hospitable - the mindset and attitude needed to create an excellent guest (customer) experience.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

Hospitude - the mindset and attitude needed to create an excellent guest (customer) experience Communication - the key to create or improve Customer experience Knowing your customer - different types of customers  knowing and understanding the customer needs and expectations. How to delight your customer - going the extra mile Handling guest comments and guest complaints. Using PMS reports to improve your Customer experience. Grooming - the image of the self as the image of the hotel.

The customer journey - a better understanding of the steps a guests takes together with you and of the ways their experience could be improved. By the end of this course participants will understand and be able to apply the following: 

What is HOSPITUDE and how a positive mindset can help you to create memorable moments for your guests 

  • Know and be able to create a culture of excellence in their own organization Increase the quality of the services they provide 
  • Know different types of customers, understand their profile, needs and will be able to better create experiences that fit their needs and expectations Improve their communication skills (verbal/ nonverbal/ para-verbal) so that they improve the interaction with their customers 
  • Be able to create the specific customer journey for their organization 
  • Be able to use both quantitative and qualitative KPIs specific to Customer experience 
  • Be able to use specific tools to measure the impact of Customer experience.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

  • Managers Customer experience responsible employees 
  • Front Office Managers 
  • F&B Managers 
  • Guest contact Managers
Αναλυτικό Κόστος Σεμιναρίου
  • € 600.00
  • € 0.00
  • € 114.00
  • € 600.00
  • € 714.00
ΠΡΟΓΡΑΜΜΑ ΣΕΜΙΝΑΡΙΟΥ

Δευτέρα - 13 Νοε 2023

Ώρα

09:00 - 16:00

Τοποθεσία:

Columbia Hotel Academy

Τρίτη - 14 Νοε 2023

Ώρα

09:00 - 16:00

Τοποθεσία:

Columbia Hotel Academy

Τετάρτη - 15 Νοε 2023

Ώρα

09:00 - 16:00

Τοποθεσία:

Columbia Hotel Academy

Πέμπτη - 16 Νοε 2023

Ώρα

09:00 - 16:00

Τοποθεσία:

Columbia Hotel Academy

Παρασκευή - 17 Νοε 2023

Ώρα

09:00 - 16:00

Τοποθεσία:

Columbia Hotel Academy

Εκδήλωση Ενδιαφέροντος : Creating and improving the Guest (Customer) Experience

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