ΠΕΡΙΓΡΑΦΗ

The F&B Service Standards – Advanced program is designed for experienced F&B professionals aiming to refine their service delivery to a higher level of sophistication. Based on the principles of Swiss Service Standards, this program focuses on personalised service, advanced guest communication, and elevated professionalism in complex or high-pressure service scenarios

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

• Understand advanced Swiss Service Standards for elevated or high-pressure F&B contexts
• Recognise guest behaviour patterns to personalise service and anticipate needs
• Identify opportunities to refine service processes for higher guest satisfaction

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Experienced F&B service staff seeking advanced service mastery
• Senior service staff, supervisors, or team leaders
• Employees handling VIP guests or high-expectation service situations
• Staff preparing for leadership roles in service or operations    

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Trainers: Goran Vulovic

Goran Vulovic

Goran is innovative, diligent, conscientious, helpful, with great experience in hospitality industry. With almost 20 years of experience in the food and beverage he has participated in several hotel opening projects, as well as trend setting in the hospitality market. He has gained international hospitality experience in the USA and Chile, and with his innovative approach has helped develop certain standards and procedures within Disney Hotel industry. When he positioned himself as F&B manager, he  trained his employees on topics related to SOP, Up- selling, communication and product knowledge in Hotels and Restaurants. Privately he is a family guy, in love with nature, travel and hiking, and all that spiced with barbecue and movies. Alexia is a holder of a Hospitality Management Diploma and a Business Administration Bachelor Degree from the Hotel Institute of Montreux and Northwood University in Switzerland. She started her career in the Hotel Industry as a Management Trainee, giving her the opportunity to explore and expand her skills and knowledge in a Hotel’s operation. Since 2008 and until today, she is holding the position of the H.R Assistant Manager of Columbia Hotels & Resorts Ltd. Over and above she is a certified internal auditor of the Company’s IMS (Integrated Management System), as well as  the Safety & Health Advisor (ESSYP). Recently, she obtained the qualification of the certified trainer from VET by EHL (Ecole Hotelier De Lausanne) enabling her to train at the Columbia Hotel Academy the future Hospitality Professionals in subjects related to F&B Service and Rooms Division.