ΠΕΡΙΓΡΑΦΗ

The objective of this training seminar is to empower participants with the knowledge and skills needed to identify and implement innovative strategies, including the integration of innovative technologies, in their customer service models. This, in turn, will ensure customer satisfaction and drive profitability for their organizations. 

The programme is approved by the HRDA (ΑνΑΔ) – Human Resource Development Authority in Cyprus as Vital Importance, therefore the participation fee is fully subsidized, allowing up to three participants per business entity to attend without cost.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

Learning Outcomes

Upon completing the training, participants will:

• Gain the ability to identify and prioritize customer segments effectively, allowing for custom-made strategies to meet diverse customer needs.
• Learn about the latest innovative technologies and understand how to apply them to enhance and streamline customer service processes.
• Recognize the critical success factors necessary to uphold the customer promise.
• Develop insights into how customers perceive their interactions with the organization, including their motivations and expectations at various stages of service delivery.
• Discover techniques for innovating by improving existing processes and creating value-added activities and features that enhance the customer experience.
• Optimize Value for the Organization: Learn how to optimize the value generated for the organization by leveraging innovative strategies and techniques.

By achieving these objectives and learning outcomes, participants will contribute to:

• Creating unique and impactful customer experiences, utilizing technology where appropriate, to set their organization apart in the market.
• Developing a value proposition that stands out and attracts customers, setting the organization apart from competitors, with technology as an integral part.
• Encouraging divergent thinking in the design of the service delivery model, with an emphasis on technology-driven innovations, to ensure customer-centricity.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Managers who are responsible for functions which interface with customers such as marketing, sales, front-office operations,
• Managers who are responsible for managing processes and IT systems at a company,
• Commercial managers
• Business development managers,
• Owners and CEOs

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Why this seminar

In today’s business landscape, the provision of exceptional customer service is crucial for all companies, particularly those in the service industry. However, many businesses face significant challenges in this regard, including:

• Failure to Create Positive Customer Experiences.
• Underutilization of Innovative Technologies in Customer Service
• Over-servicing Clients with Low-Value Features
• Misunderstanding Customer Expectations
• Applying One-Size-Fits-All Solutions

To address these issues, companies must embark on a journey of transformation, introducing significant innovations in their customer service model to deliver exceptional value to customers. This transformation includes:

• Purposeful Creation of Customer Experiences
• Leveraging Technology for Cost-Effective Innovation
• Consistent Communication Across All Touchpoints.
• Gap Identification and Improvement Prioritization

By embracing innovation in customer service, companies can unlock pricing power, boost customer advocacy, and drive revenue growth, ultimately leading to higher profitability. This forwardlooking approach is essential for thriving in the digital era.

This programme includes:

• 14 hours in classroom (online) training
• Half-day private company consultation.
• Participants will receive a signed Certificate-of-Attendance issued by the Executive Education Center of the University of Limassol and bearing the approved logo of the Human Resource Development Agency of Cyprus (ΑνΑΔ).