ΠΕΡΙΓΡΑΦΗ

Effective communication is a core requirement for success in any workplace. Managers are expected to set direction and build trust, often while juggling demanding workloads and pressures. Yet many find it difficult to speak up assertively, give feedback with confidence or deal with defensiveness without slipping into passivity or becoming overly forceful. 

This workshop equips managers with the confidence and capability to communicate clearly, respectfully and consistently, while preserving strong working relationships. It combines Emotional Intelligence (EQ) principles with practical, actionable communication tools to help managers develop a balanced, steady and professional voice. 

The session is highly interactive, rooted in real workplace scenarios and designed to provide techniques that can be used immediately.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

By the end of the workshop participants will: 

• Recognise the difference between passive, aggressive and assertive communication.
• Learn the principles behind the reinforcement and redirection feedback models.
• Identify how Emotional Intelligence (EQ) supports clear, respectful and effective conversations.
• Apply the “Reinforcement and Redirection” models in real feedback situations.
• Navigate pushback, defensiveness and emotional reactions with steady, empathetic responses.
• Build greater confidence in speaking up and addressing issues early.
• Cultivate a mindset that views feedback as a collaborative, forward-focused process.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Managers and team leaders responsible for guiding people, setting expectations or addressing performance
• Experienced supervisors and project leads who want to strengthen their communication impact
• New managers who require clear, practical tools to hold productive conversations, confidently
• Organisations seeking to build a more open, honest and respectful communication culture

Furthermore, the workshop is ideal for professionals in fast-paced or high-pressure environments and is well-suited to teams operating in cultures where direct communication is not always the norm.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Training Outline 

Welcome and Introduction

• Purpose, objectives and expected outcomes
• Quick self-reflection: current communication style

 Understanding Assertive Communication

• Passive, aggressive, and assertive behaviours
• Impact of communication style on trust and influence
• Mini exercise

 Foundations of Clear and Respectful Messaging

• Expressing expectations, boundaries and needs
• Assertive language patterns and tone
• Exercise

 Giving Feedback: Reinforcement & Redirection Models

• Reinforcement: recognising and reinforcing positive behaviours
• Redirection: addressing unhelpful behaviours with empathy and accountability
• Practice scenarios and role-play

 Managing Defensiveness and Difficult Reactions

• Recognising common triggers and emotional responses
• Techniques for staying calm, using empathy, and handling pushback

 Wrap

• Summary of key takeaways
• Q&A
• Commitment to action

Training Style 

This four-hour, highly interactive workshop is designed to equip managers and supervisors with the tools and mindset to communicate assertively and deliver feedback effectively. 

Using a blend of Emotional Intelligence, practical communication strategies and realistic workplace scenarios, participants learn how to express their needs clearly, give constructive feedback without escalation and build stronger, more trusting relationships. 

The workshop is designed to build both knowledge and practical skills through a highly interactive approach including hands-on exercises, role plays, real case discussions and step-by-step models that managers can use immediately.  Participants will learn via short teaching segments, practical examples, realistic workplace scenarios, and structured exercises. 

CPD Recognition 

This programme may be approved for up to 4 CPD units in Personal and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.