Basic Hospitality Training: An Introduction to Essential Hospitality Concepts

- Τουρισμός/ Ξενοδοχεία/ Τρόφιμα

16 Οκτ 2025 09:00 21 Οκτ 2025 17:00 The Royal Apollonia
Αγγλικά
14 ώρες ( 2 μέρες )
anad greek logo
Basic Hospitality Training: An Introduction to Essential Hospitality Concepts

ΠΕΡΙΓΡΑΦΗ

First impressions matter... and frontline staff make all the difference.

In a highly competitive tourism industry, quality service is not a luxury – it’s your core competitive advantage. The Basic Hospitality Training programme offers practical, hands-on training to staff who are in direct contact with customers, equipping them with the skills to enhance the overall hospitality experience.


“Guests may not remember the facilities – but they always remember how you made them feel.”


Why invest in your frontline staff?

  • To build confidence in everyday service situations
  • To establish trust with the customer, beyond just a polite smile
  • To manage complaints professionally and calmly
  • To function as a team, even under pressure
  • To understand the customer journey and their role in each interaction
  • To operate with empathy, respect, and cultural sensitivity

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

What your business will gain:

  • Improved quality of service and stronger first impressions
  • Enhanced teamwork and professional conduct
  • Calm and effective complaint handling
  • Understanding and respect for customer diversity
  • Staff who embody your brand’s values and image

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

  • New staff in hotels, restaurants, or cruise ships
  • Employees with no prior experience
  • Existing staff in need of reskilling
No previous experience is required.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Training Thematology


Introduction to Hospitality
  • What hospitality means, why it’s critical to a business’s image, and the role of frontline staff.

First Impressions & Greeting Customers
  • Welcome techniques, body language, active listening, and genuine interaction.
The 5 Golden Rules of Hospitality
  • Every day, behavioural practices that build trust and enhance customer experience.
The Customer Journey
  • Understanding customer touchpoints, experience mapping, and the value of every moment.
Teamwork & Problem Solving
  • Collaboration practices and effectively managing challenges.
Cultural Sensitivity
  • Adapting services for an international audience and fostering intercultural communication.
Identifying Customer Needs
  • Reading verbal and non-verbal cues and delivering proactive service.

Training Methodology

The training is based on a practical, experiential approach, tailored to the needs of frontline staff and the real challenges of the hospitality sector.

  • Role-Playing & Realistic Scenario Simulations
  • Case Studies & Incident Analysis
  • Interactive Workshops & Group Exercises
  • On-the-job application in real working conditions
  • Guidance from experienced trainers with a background in hospitality

Trainer

Kyriakos Yiangou


Αναλυτικό Κόστος Σεμιναρίου

Για Δικαιούχους ΑνΑΔ

  • € 390.00
  • € 280.00
  • € 0.00
  • € 110.00
  • € 110.00

Για μη-Δικαιούχους ΑνΑΔ

  • € 390.00
  • € 0.00
  • € 74.10
  • € 390.00
  • € 464.10

Κοστολογικές Πληροφορίες

Discounts for multiple participants from the same company: ✔ 2nd participant: 5% discount ✔ 3rd participant: 15% discount

ΠΡΟΓΡΑΜΜΑ ΣΕΜΙΝΑΡΙΟΥ

Πέμπτη - 16 Οκτ 2025

Ώρα

09:00 - 17:00

Τοποθεσία:

The Royal Apollonia

Τρίτη - 21 Οκτ 2025

Ώρα

09:00 - 17:00

Τοποθεσία:

The Royal Apollonia

Εκδήλωση Ενδιαφέροντος : Basic Hospitality Training: An Introduction to Essential Hospitality Concepts

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