
Basic Hospitality Training: An Introduction to Essential Hospitality Concepts
- Τουρισμός/ Ξενοδοχεία/ Τρόφιμα

ΠΕΡΙΓΡΑΦΗ
First impressions matter... and frontline staff make all the difference.
“Guests may not remember the facilities – but they always remember how you made them feel.”
Why invest in your frontline staff?
- To build confidence in everyday service situations
- To establish trust with the customer, beyond just a polite smile
- To manage complaints professionally and calmly
- To function as a team, even under pressure
- To understand the customer journey and their role in each interaction
- To operate with empathy, respect, and cultural sensitivity
ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ
What your business will gain:
- Improved quality of service and stronger first impressions
- Enhanced teamwork and professional conduct
- Calm and effective complaint handling
- Understanding and respect for customer diversity
- Staff who embody your brand’s values and image
ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ
- New staff in hotels, restaurants, or cruise ships
- Employees with no prior experience
- Existing staff in need of reskilling
ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ
- What hospitality means, why it’s critical to a business’s image, and the role of frontline staff.
First Impressions & Greeting Customers
- Welcome techniques, body language, active listening, and genuine interaction.
- Every day, behavioural practices that build trust and enhance customer experience.
- Understanding customer touchpoints, experience mapping, and the value of every moment.
- Collaboration practices and effectively managing challenges.
- Adapting services for an international audience and fostering intercultural communication.
- Reading verbal and non-verbal cues and delivering proactive service.
Training Methodology
The training is based on a practical, experiential approach, tailored to the needs of frontline staff and the real challenges of the hospitality sector.
- Role-Playing & Realistic Scenario Simulations
- Case Studies & Incident Analysis
- Interactive Workshops & Group Exercises
- On-the-job application in real working conditions
- Guidance from experienced trainers with a background in hospitality
Trainer
Αναλυτικό Κόστος Σεμιναρίου
Για Δικαιούχους ΑνΑΔ
- € 390.00
- € 280.00
- € 0.00
- € 110.00
- € 110.00
Για μη-Δικαιούχους ΑνΑΔ
- € 390.00
- € 0.00
- € 74.10
- € 390.00
- € 464.10
Κοστολογικές Πληροφορίες
Discounts for multiple participants from the same company: ✔ 2nd participant: 5% discount ✔ 3rd participant: 15% discount
ΠΡΟΓΡΑΜΜΑ ΣΕΜΙΝΑΡΙΟΥ
Πέμπτη - 16 Οκτ 2025
Ώρα
09:00 - 17:00
Τοποθεσία:
The Royal Apollonia
Τρίτη - 21 Οκτ 2025
Ώρα
09:00 - 17:00
Τοποθεσία:
The Royal Apollonia