Treating Customers Fairly and Handling Complaints in the Financial Services Sector

- Χρηματοοικ. Ασφαλιστικά Τραπεζικά

31 Ιαν 2025 10:27 31 Ιαν 2025 10:27
Αγγλικά
5 ώρες ( ημέρα )
Treating Customers Fairly and Handling Complaints in the Financial Services Sector

ΠΕΡΙΓΡΑΦΗ

Description

This course will help you to increase your knowledge in theory and practice about how to treat your customers fairly and in a compliant manner. It will also provide a sound grounding in the complaints handling procedure based on the financial regulations. It also addresses specific information and guides to management information and the Ombudsman.


Training Duration

This course may take up to 5 hours to be completed. However, actual study time differs as each learner uses their own training pace.


Participants

This course is ideal for anyone wishing to understand how to achieve a fair customer treatment and complaints handling process based on the respective regulatory environment. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation (such as CySEC, FCA etc).


Training Method

The course is offered fully online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop and resume their training at any time.

At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units.


Accreditation and CPD Recognition

This programme has been developed by the European Institute of Management and Finance (EIMF), a globally-recognised training institution.

The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 5 CPD Units that approve education in financial regulation, such as CySEC, FCA and other financial regulators. The course may be also approved for 2 CPD Units by institutions which approve general ethics and financial training, such as the CISI.

Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership. 


Registration and Access

To register to this course, click on the Purchase button and proceed with payment. Access to the course is usually granted within 1 working day. Access to the course is valid for 90 days.


Cancellation Policy

If you have changed your mind about your course purchase, you have the right to apply for a refund within 14 days of purchase, provided that you haven't accessed your account and/or course materials.

Αγορά: Treating Customers Fairly and Handling Complaints in the Financial Services Sector


€ 115.00
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