Columbia Academy Seminar: Service Excellence for Persons with Disabilities & the Elderly in Tourism

In today’s evolving tourism landscape, the need for accessible and inclusive services is no longer optional — it is essential. Recognizing this, Columbia Hotel Academy is organizing a one-day, in-depth training program titled "Service for Persons with Disabilities and the Elderly by Tourism Enterprises", aimed at empowering tourism professionals with the knowledge and skills to offer exceptional service to individuals with disabilities and elderly guests.

What Participants Will Learn

This seminar provides comprehensive guidance across four key learning areas:

1. Understanding Legal Frameworks & Rights

Participants will gain crucial insights into the legal obligations and rights related to accessibility in the tourism sector. This foundational knowledge ensures that businesses align with national and EU legislation, while also strengthening their commitment to social responsibility.

2. Identifying Needs & Challenges

The course will help professionals understand the diverse needs and challenges that persons with disabilities and the elderly face in tourism environments, from navigating hotel spaces to accessing services with dignity and independence.

3. Adapting Services for Accessibility

Participants will learn practical methods for modifying services to accommodate all guests. This includes facility design, service delivery, and thoughtful adjustments that improve the overall guest experience.

4. Communication & Sensitivity Skills

The seminar emphasizes respectful, effective communication with individuals who may have specific needs, fostering empathy and professionalism in service encounters.

10/09/2025 Columbia Hotel Academy Course: Service for Persons with Disabilities and the Elderly by Tourism Enterprises (7 hours)

The Program

The training takes place on Wednesday, 10 September 2025, from 08:30 to 16:30, at the Columbia Hotel Academy. The session will be delivered in English and lasts 7 hours.

The cost of the program is highly accessible:

• For HRDA-subsidized participants, the final cost is only €40 (after a €140 subsidy).
• For non-subsidized participants, the full fee is €214.20 (incl. VAT).

HRDA-approved seminars are VAT-exempt only for eligible participants.

Who Should Attend

This seminar is ideal for hospitality and tourism professionals, including hotel managers, catering staff, reception personnel, and anyone involved in guest services. It offers immediate value to those looking to raise service standards, attract a broader clientele, and align with global accessibility trends.

The Trainer

Mary Frangou, Director & Training Manager at Columbia Hotel Academy, brings over two decades of experience in hotel training and health & safety education. She holds a BA in Greek Medieval Literature, an MBA, and an International Diploma in Occupational Health and Safety. A certified Grad IOSH Chartered Safety and Health Practitioner, she is a respected figure in vocational training across Cyprus, particularly in the tourism sector.

By attending this seminar, participants don’t just learn how to improve service delivery — they become agents of positive change, contributing to a more inclusive and sustainable tourism industry. Don’t miss the opportunity to elevate your professional practice and support a more equitable travel experience for all.

Information & Registrations

Visit the seminar page and fill out the 'I am Interested in this Course' form for the program coordinator to contact you for clarifications and support in your registration and access to ANAD subsidy.