ΠΕΡΙΓΡΑΦΗ

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

The Foundation level is the entry level qualification which offers a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.This course provides a practical understanding of ITIL key concepts, principles, processes, and functions and prepares students to pass the ITIL Foundation exam.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

At course completion the participants will gain knowledge on:

• The ITIL Processes and (1) Function within ITIL
• A thorough understanding of the Goals and definitions for each process.
• The roles, responsibilities, and activities for each process
• The relationship of each ITIL process 

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

This course is for all IT service personnel, within an Organization. Participants could be:

• IT technicians
• IT Managers
• Network administrators/engineers
• Security administrators/engineers
• Developers

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Methodology

• Lecture
• Examples
• Exercises
• Discussion
• Practice