ΠΕΡΙΓΡΑΦΗ

This course is intended for Desktop support specialists, Help desk technicians, Field service technicians, IT support technicians and Printer support specialists who wish to gain in depth knowledge on how to support hardware and software, provide This course is intended for Desktop support specialists, Help desk technicians, Field service technicians, IT support technicians and Printer support specialists who wish to gain in depth knowledge on how to support hardware and software, provide solutions to customers experiencing erroneous behaviour from their machines and Oss. It also prepares for the COMPTIA a+ exam

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

Upon completion the candidates should gain knowledge and skills on

• PC hardware components and their functions
• Networking cables, ports and protocols
• Inkjet and laser printer technology
• Troubleshooting physical PC issues
• Installing and configuring Microsoft Windows operating systems
• Setting up Windows networking
• Physical and software-based computer security
• Mobile devices like smartphones and tablets

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Help desk technicians
• Field service technicians
• IT support technicians