EQ at workplace: Conflict Management, Resolution Strategies, Assertive Communication, The Art of Feedback

- Οργάνωση/ Διοίκηση/ Ηγεσία - Soft Skills / Επικοινωνία

23 Μαΐου 2024 09:00 23 Μαΐου 2024 16:15
7 ώρες ( 1 ημέρα )
presentation img Inna Haas
EQ at workplace: Conflict Management, Resolution Strategies, Assertive Communication, The Art of Feedback


Wherever and whenever 2 or more persons come together, there is potential for conflict. Misunderstandings, emotional overreactions, diverging interests and hidden expectations are part of human nature. This is an inevitable fact of life which cannot always be avoided. The question is how to deal with it effectively and constructively. The key is Emotional Intelligence. Whether you are managing your subordinates, colleagues or superiors, or whether you are dealing with clients, suppliers or your own family, if you can establish a connection with the people across the table, you have a much better chance to achieve the best results for you and your organization.

This EQ based seminar will enable you to better understand and handle conflict situations, both at work and at home. You will learn how to effectively manage conflict through assertive communication, constructive feedback and other powerful conflict resolution techniques. Practical exercises will give you a better understanding of underlying causes and allow you to address the issue in the best possible way. Throughout the seminar you will learn and practice targeted strategies, essential EQ tools and techniques that will enable you, your team and your organization to manage conflict, improve communication and achieve better performance.


  • Recognize and analyze conflict situations to determine the underlying causes and effects
  • Stop feeling anxious and frustrated about the conflicts with your coworkers, boss, or employees
  • Know your conflict management style and how to improve your reactions
  • Establish conflict resolution guidelines, procedures, and training for your organization
  • Implement proven strategies and powerful assertive communication skills to prevent and manage conflict
  • Be more assertive, set your boundaries learning the power of NO.
  • Provide effective constructive feedback to enhance performance, increase efficiency, reduce mistakes
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds


The seminar is designed for business leaders, owners, managers, supervisors, team leaders, HR specialists, recruitment companies and freelance professionals who wish to improve their assertiveness, workplace communication, emotional intelligence and boost their conflict management skills and master the art of feedback


Seminar Outline


Conflict Management and practical Resolution Strategies:

  • What is Conflict Management and Why is it Important?
  • Psychological Benefits of Conflict Resolution
  • Areas of Conflict. Conflict Resolution Model.
  • How to deal with Conflict - 5 Approaches
  • Conflict Intelligence and Conflict Management Styles
  • 14 Effective Conflict Resolution Strategies
  • Practical Tools for Resolving Conflicts at Work
  • Best Practice & Case Studies
  • Individual / Group Exercises


Assertive Communication:

  • Definition of Assertive Communication
  • Assertive Styles and Skills
  • It really works! Proven Benefits of Assertive Communication
  • How to encourage Assertive Communication at Work
  • Tools to measure Assertiveness.
  • Practical Examples and Cases of Effective Assertiveness
  • Group Exercise / Individual Practice


Non-Violent Communication (NVC)

  • What is NVC - Definition and Components
  • Why NVC Works - Real-Life Examples
  • How to Train NVC Skills. How to Employ NVC in Practice.
  • Group Exercises / Individual Practice



  • Critical vs Constructive Approach
  • Giving Negative Feedback Positively: 11 Techniques
  • 8 Real-Life Examples
  • The Secret of Giving Positive Feedback
  • Practical Tips for Giving Feedback at Work


  • Seminar Feedback
  • Recommended Books, useful Podcasts and TED Talks
  • Take Home Message


All participants will be awarded a certificate. Each hour of attendance will account for one unit of Continuing Professional Development (CPD) as required for members of most professional bodies.

Πληροφορίες Εκπαιδευτή
Inna Haas - Psychologist |PhD| Life and Executive Coach |PCC-ICF|

Inna is an experienced psychologist and coach, working with clients (individual and groups), from all over the world, incl. Ukraine, Russia, Germany, UK, Switzerland, Canada, Cyprus and other countries.

Ph.D. in Organizational Psychology from Kiev National University of Trade and Economics in Ukraine. Attended Sigmund Freud University in Vienna and successfully completed additional studies in NLP, Emotional Intelligence, In-Crisis Consulting, as well as Systemic Psychotherapy and Positive Psychology.

She is a member of the European Association of Work and Organizational Psychology. Author of numerous articles in scientific magazines, and speaker at international conferences, incl. the EAWOP European Psychology Congress in Turin, Italy. She has also graduated from the College of Executive Coaching in California as fully qualified Life & Executive Coach. Accredited and certified by the International Coaching Federation (ICF).

Fluent in Ukrainian, Russian and English. Happily married, living between Cyprus and Ukraine. Passionate chef. Loves nature. Enjoys traveling, sailing and exploring.

Αναλυτικό Κόστος Σεμιναρίου
  • € 200.00
  • € 0.00
  • € 38.00
  • € 200.00

Πέμπτη - 23 Μαΐου 2024


09:00 - 16:15


Inna Haas


Πανεπιστήμιο Λευκωσίας

Εκδήλωση Ενδιαφέροντος : EQ at workplace: Conflict Management, Resolution Strategies, Assertive Communication, The Art of Feedback