ΠΕΡΙΓΡΑΦΗ

Wherever and whenever two or more persons come together, there is potential for conflict. Misunderstandings, emotional overreactions, diverging interests and hidden expectations are part of human nature. This is an inevitable fact of life which cannot always be avoided. The question is how to deal with it effectively and constructively. The key is Emotional Intelligence. Whether you are managing your subordinates, colleagues or superiors, or whether you are dealing with clients, suppliers or your own family, if you can establish a connection with the people across the table, you have a much better chance to achieve the best results for you and your organization.

This EQ based seminar will enable you to better understand and handle conflict situations, both at work and at home. You will learn how to effectively manage conflict through assertive communication, constructive feedback and other powerful conflict resolution techniques. 

Practical exercises will give you a better understanding of underlying causes and allow you to address the issue in the best possible way. Throughout the seminar you will learn and practice targeted strategies, essential EQ tools and techniques that will enable you, your team and your organization to manage conflict, improve communication and achieve better performance.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

• Recognize and analyze conflict situations to determine the underlying causes and effects
• Stop feeling anxious and frustrated about the conflicts with your coworkers, boss, or employees
• Know your conflict management style and how to improve your reactions
• Establish conflict resolution guidelines, procedures, and training for your organization
• Implement proven strategies and powerful assertive communication skills to prevent and manage conflict
• Be more assertive, set your boundaries learning the power of NO.
• Provide effective constructive feedback to enhance performance, increase efficiency, reduce mistakes
• Discover how emotional intelligence is used to resolve conflict and build emotional bonds

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

The seminar is designed for business leaders, owners, managers, supervisors, team leaders, HR specialists, recruitment companies and freelance professionals who wish to improve their assertiveness, workplace communication, emotional intelligence and boost their conflict management skills and master the art of feedback

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Seminar Outline

Module 1:

• Understanding Conflict
• Definition & nature of conflict
• Psychological mechanisms & escalation
• Constructive vs destructive conflict
• Group reflection exercise

Module 2:

• Sources, Costs & Types of Conflict
• Organizational sources of conflict
• Hidden costs & business impact
• Benefits of well-managed conflict
• Types: Task, Relationship, Process, Intrapersonal, Intergroup
• Workplace conflict dynamics
• Case discussion

Module 3:

• Conflict Style Assessment & Role of EQ
• Conflict styles (Competing, Avoiding, Accommodating, Compromising, Collaborating)
• Self-assessment exercise
• Emotional Intelligence in conflict
• Emotional regulation & communication tools

Module 4:

• Conflict Resolution Models
• Interest-Based Approach
• DESC & SBI Models
• Nonviolent Communication principles
• Structured resolution framework
• Role play

Case Study & Closing

• Group case analysis & presentation
• Action plan & take-home tools
• Recommended reading & feedback

Certification

All participants will be awarded a certificate. Each hour of attendance will account for one unit of Continuing Professional Development (CPD) as required for members of most professional bodies.