ΠΕΡΙΓΡΑΦΗ

The main purpose of the program is to help individuals engaged reception tasks, to realize the importance of their role and develop to the fullest extent, giving a professional status to people who are on the front line with customers.

The Front Desk Representative certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position.

The certification is supported by the “START” (Skills, Tasks, and Results Training) programs.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

• Give clear guidelines for presenting a professional image
• Provide tips related to improving productivity
• Suggest tactics for communicating with ease over the telephone and in person
• Give guidance for dealing with surprises that occur in Front Desk

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• New and Existing Front Desk Employees in Hotels and Tourist Enterprises
• ΕΚΠΑΙΔΕΥΤΗΣ: Κώστας Μιχαηλίδης, επι σειρά ετών Front Office Manager σε ξενοδοχεία.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Some of topics:

• All employee knowledge, property standards and policies.
• Quality Guest Service and telephone courtesy
• The role of the Front Desk Representative in Hospitality
• Pre– arrival, arrival, check in
• Occupancy, room changes and charges
• Departures, Checking out, settle accounts

Instructor

Costas Michaelides

A combination of Classroom at CHEI & Webinar (On-Line)