Who We Are

We are a hospitality management and consultancy firm, operating in four areas of expertise:

Hotel Management, Sales & Marketing Services, Advisory Services and Asset & Investment Management. Additionally, we offer tailor made solutions on Operations, Human Resources, International Brand Franchise, International Brand Management, Technical Services, Feasibility Studies, Pre/Re Opening Hotel Services, Hotel Revenue Management and Contracting.

White Label Operator (WLO)

As a “white label operator” we do not have a brand. We manage a hotel asset in the same way as a normal operator would, but we do not have our own brand or label to protect, therefore our commercial interests are more closely aligned with those of the owner/investor.

Mission

To make Rely one of the world’s most valued hospitality companies in preference and loyalty across every one of the competitive segments and to deliver to the world an exceptional hospitality experience that reflects unique artistry and culture, delivering the standards of perfection, innovation and excellence Promise The delivery of an experience that enlivens the individual spirit, no matter what the journey

Beliefs

Being bold and do great things - Create things that never existed before - Pursue perfection - Always be true to who we are

Core Values

Care, Sincere, Respect, Modest

Service Quality

DEDICATION inspires us to excel - UPLIFTED SERVICE exceeds one’s expectations - SINCERITY touches one’s heart - INCOMPARABLE SERVICE makes us unique - TEAM SPIRIT enhances unity

Mr. Christos Kyriakidis is the General Manager with expertise in Franchising, Technical Services, Preopening Operations, Hotel Operations and Studies.

We are covering all areas of our field and industry, through strategic and other partnerships as well as collaborations, with companies and individuals who have a proven track record of success in their expertise.

Rely has a strong team of professionals who joined to contribute in developing the best company of its kind in Cyprus.

WHAT WE DO

FEASIBILITY STUDIES

We prepare all the necessary studies to demonstrate the economic viability and going concern of the asset and the different marketing scenarios that the asset must follow in order to achieve break even and maximum financial returns.

The study examines site and market circumstances, market research, all relevant economic issues as well as financial estimations for the project.

This include:

1. Operating Budget to show all expected income and expenditures for the first 5 years of the asset’s operation.

2. Marketing Plan is a comprehensive document that will outline the overall marketing effort. It is a blueprint that will outline how the asset will implement its marketing strategy and use a combination of resources to achieve business objectives including sales targets or customer acquisition.

3. Business Plan is a document that summarizes the operational and financial objectives of the asset and contains the detailed plans and budgets showing how the objectives are to be realized. It is the road map to the success.

4. Action Plan of Pre-opening period shows all the necessary actions of the critical path, listed to help and assist the management of the asset to successfully open its doors without any obstacles, problems and unforeseen events.

TECHNICAL SERVICES

Rely Management will act as the expert consultant in supporting all the professionals engaged to design a project, in order to obtain the maximum functionality in terms of operation of the final product. We will assist the preopening team to obtain full compliance of the project as to all relevant requirements by the national authorities, Health and Safety standards set by the Tour Operators and/or by the governing bodies.

The stages:

1. Assist the Architect to best allocate the areas and layouts of the Guest rooms, Public areas and Pantries, Restaurants including In Room Dining and serving stations, Bars, Kitchen and Back of the house support areas such as receiving, storing, linen room, laundry room, staff lockers, staff restaurant, etc.

2. Assist the team to prepare the specifications on high standards of operation of the electromechanical equipment and the layout of the kitchen equipment plan, the bars equipment plan, storage facilities, elevators, etc.

3. Assist the team to prepare the specifications for all furniture and fitting equipment in areas such as the guest rooms, restaurants, bars, lobby, wellness/fitness, audio-visual for conference facilities, etc.

4. Always participate to the set site meetings to evaluate and comment on the work progress and the work standards as per our field of expertise.

5. Assist in setting the purchasing committee of the project and participate in the evaluation of the products and suppliers for all the range of supplies.

6. Assist and coordinate all relevant consultants, in implementing the standards of ISO, HACCP and any others preset and required.

PRE/RE OPENING HOTEL SERVICES

We have an extensive experience on all areas of Hotel development and can provide unique services, tailor made to each project and carefully designed to meet specific needs.

The pre/re-opening phase of a hotel is both a big challenge and a great opportunity. We ensure that the promotion of the hotel begins as soon as construction/renovation has begun and that there is a constant flow of images and information through the various stages of construction to keep people updated and draw their attention on the progress using specific and appropriate media outlets.

We support and advise owners/investors throughout the whole development cycle, from the initial idea to the opening of the property. We are confident in our skills and abilities and welcome the challenge of taking on any project.

Our Actions:

1. Determine the readiness of opening dates realistically.

2. Develop critical path and resources to support the opening.

3. Provide project leadership, business judgement, and analytical insight that will support guest experience and product enhancement initiatives.

4. Ensure that operating plans and budgets are completed on a timely basis and each Executive team is successfully implementing such plans for maximum performance and organizational excellence in operations and customer service.

5. Collaborate with the Architecture and Construction team.

6. Identify operations deficiencies and provide solutions for improvement.

7. Provide Operations direction, focusing on maximizing revenue generation potential and guests’ experience.

8. Manage the business relationship with qualified consultants and suppliers.

9. Manage effective partnerships and conduct effective management of partners.

10. Address concerns immediately, in person, while at the site, and provide detailed written correspondence following the site visit.

11. Execute operations strategies and directions and evaluating efforts to ensure effectiveness and efficiency.

12. Review and make suggestions for appropriate adjustments in activities and expenses throughout the project to ensure optimal financial results.

13. Monthly or as per needed reporting to the directors/owners on the progress of the plan

INTERNATIONAL BRAND FRANCHISE

Our experience and expertise in the industry have granted us the rights through signed agreements, of negotiating on behalf of international hotel brands for franchising in Cyprus, Greece or elsewhere.

Rely Management will be proposing several internationally established and recognised hotel Companies (Brands), for granting the franchise of its brand through an International License Agreement to the propose Hotel. All negotiations with the Brand will be contacted by Rely and will be presented to the owners for approval.

INTERNATIONAL BRAND MANAGEMENT

The brands represented by our company are open in discussing the direct management of properties in Cyprus and Greece through our representation and negotiation.

Rely Management will be proposing several internationally established and recognised hotel Companies (Brands), for granting the management of its brand through a Management Agreement to the propose Hotel. All negotiations with the Brand will be contacted by Rely and will be presented to the owners for approval.

ASSET MANAGEMENT

Given the volatility in the travel market many hotel owners would no longer take the risk of entering a relationship with a hotel operator without the ongoing support of a hotel asset manager or asset management company.

Employed by the asset owner, the role is to ensure that the property reaches its full potential so that it can create increased returns in the long term or to be sold at the peak of its real estate value.

The Steps:

1. Bridging the knowledge gap between owners and operators

2. I am the owner's eyes and ears on the ground

3. An arbiter in resolving potential tensions between operators and owners

HOTEL MANAGEMENT SERVICES

Rely ensures the most efficient operation of the Hotels under our management, reducing costs and maximizing income through a dynamic management strategy.

Like any business, a hotel is like a complex machine composed of many parts. It functions optimally when each of those parts runs in harmony with the others. This is best accomplished when the organization is maintained by those with experience as well as integrity. Rely manages the numerous parts of each property from finding the right team members to targeting the right guests. Our hands-on approach guarantees an open and accessible relationship with our clients.

We are targeting in adding a variety of branded and unbranded hotels in Cyprus, Greece and elsewhere, to our portfolio and look forward to broadening our spectrum and welcoming hotels to our group.

HOTEL REVENUE MANAGEMENT SERVICES

We can drive profitability for our properties by supporting sales tactics, advising on pricing and inventory strategies and exploring new revenue opportunities.

The revenue management is no longer just about data-analysis skills but requires equal finesse in communicating with the entire hotel team to ensure everyone is making informed decisions on ways to bring in the right mix of business.

Integrating brand and market knowledge allows for flexible revenue management decisions that are very market specific. By continually monitoring the mix of sales for each project, we maximize revenues on a consistent basis working towards the goal of profitable returns.

Our team’s experience is a strong strategic and tactical tool that enables us to implement our strategies rapidly, thus giving the hotels under our management a huge competitive advantage.